Site Information

Terms & Conditions

Please take a moment to read below as by placing an order you will be deemed to have read and agreed to these terms and conditions.

If you are uncertain or disagree with these, please contact one of our customer service team here or phone on +44 (0)1273 815033. Please do this before placing an order with us.

A contract between the customer and Glyndebourne Enterprises Ltd. for the sale of our products will exist once an order has been accepted. At this point the buyer’s credit or debit card will be charged for the value of the order. This does not affect the customer’s statutory rights.

Prices and availability are subject to change without notice.

Please see:

Your right to cancel

Return of Faulty or Incorrect Goods

Delivery and Returns

Price and availability

Orders are subject to availability. Every care has been taken to ensure that the descriptions and specifications are correct. All dimensions are approximate and while we make every effort to reproduce colour accurately, there may be slight variations that occur.

Offers and promotions

All our Glyndebourne offers, discounts and promotions exclude our Glyndebourne Programme Book, Glyndebourne Gift Vouchers, our Art Gallery and Print to Order sections and items already in sale. Our offers cannot be used in conjunction with any other offer and are for a one-time use only per customer.

Security

Buying products from the Glyndebourne Shop is as safe as using your credit card in the high street. Your credit card and personal details are encrypted and sent via SSL (Secure Socket Layer), an industry standard for the transmission of private data. These details are temporarily stored in our secure database, where they are downloaded for offline processing. We don't store any of this information for longer than is necessary to process your transaction. We accept Visa, Mastercard, Delta, Switch and Amex

How we use your data

Glyndebourne Enterprises Limited, and our appointed agents, collect and process personal information for the purposes of taking payment for shop and gallery purchases and direct marketing of Glyndebourne’s merchandise. We will not disclose your credit or debit card details to any third party. See our privacy policy for more information.