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Return of items

If you are not happy with your purchases you can return them to us for refund or exchange, providing they are unused and in a re-saleable condition.

  • The goods must be returned within 18 days of the despatch of the order (UK customers), 25 days (Europe) and 28 days (Rest of the World).
  • Goods returned outside that time will be eligible for Gift Vouchers to the value of the returned goods.
  • Delivery and Gift Wrap charges are not eligible for a refund.
  • If you cancel the whole order and wish to return all ordered goods within 14 days of receipt of the order, you are entitled to a refund of the standard postage you paid. This is in accordance with the Consumer Contracts Regulations 2013. You will be responsible for the cost of returning the order to us. Returned goods received after 14 days will not be eligible for returned postage under this legislation.
  • We always look to improve our goods and will appreciate any comments on the reason for returning.
  • As the customer is responsible for costs incurred when returning goods, we recommend that proof of postage is obtained.
  • Please include your email address with the goods so that we can contact you and let you know that the parcel has been received.

Return of Faulty Items

If any item purchased is faulty, incorrect or damaged in transit, we will refund the cost of the return postage plus the value of the original item plus postage and packing charges. Please return the item as below:

  • The goods must be returned within 18 days of the despatch of the order (UK customers), 25 days (Europe) and 28 days (Rest of the World).
  • Goods returned outside that time will be eligible for Gift Vouchers to the value of the returned goods.
  • We recommend that proof of postage is obtained.
  • Please include your email address with the goods so that we can contact you and let you know that the parcel has been received.

Please return all items to:

Customer Returns
Glyndebourne Shop
Glyndebourne
Lewes
East Sussex
BN8 5UU

Further information