Exchange & Returns Policy

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Exchange & Returns Policy

Exchange*

Contact us within 28 days of receipt for alternative size, colour or item.

Refund*

If you would prefer a refund, please return the item(s) within 28 days of receipt.

Send your item(s) back to the address below, detailing your wishes for either an exchange or refund:

Glyndebourne Shop Returns
Glyndebourne
New Road
East Sussex
BN8 5UU
 

We will process your exchange or refund (excluding original delivery charge) within a maximum period of 14 days of receipt of the iem(s).

We recommend that you obtain a receipt for proof of postage and you use a delivery method that insures you for the value of item(s).

If you have any questions, please contact our customer service team Monday to Friday 9.30am to 5.30pm:

Call: 01273 815033 (if out of hours, please leave a message and we will call you back)

Email: shop@glyndebourne.com

*Conditions for exchange/return:

Please handle all items with care. Items must be returned to us intact, undamaged, with the tags still attached, DVD/CD/Book shrink wrap and consumables must remain sealed and undamaged. Please return item(s) as soon as reasonably possible. When trying on clothing please do not use unnecessary force and be mindful with makeup, deodorant, perfume or aftershave which may leave marks or scent. We will be unable to accept the return of any items where these instructions have not been followed.

Exchanges cannot be guaranteed and your replacement item(s) will be sent to you on receipt of the original item(s) being returned. We are unable to offer store credit.

If your goods are faulty, we will refund your return postage costs.

Fragrance and grooming - in the interest of hygiene and consumer safety, we are unable to accept returns where the packaging is unsealed.

Earrings - in the interest of hygiene and consumer safety, we are unable to accept returns on earrings for pierced ears.

Made to order products - our on-demand product are non-returnable and non-refundable due to the bespoke handmade-to-order nature.