Cookie Policy

This Cookie Policy tells you what to expect when we collect information from you relating to your use of our website.

Some of the information may be personal information about you, and we outline in more detail below what we use this information for and why we collect it. This is collected by using a cookie file which will be stored on the hard drive of your computer.

We may also obtain non-personally identifiable information about your general internet usage by using cookie files.

We also use suppliers to improve our website which may also set cookies. A list of these suppliers and why we use them, along with links to their respective privacy policies are available on this page under the heading Third-Party cookies.

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more effectively. At the same time they provide information to the owners of the website about your usage of their website.

Cookies contain information that is transferred to your computer’s hard disk so that the website can remember who the user is. For example, they enable us to personalise the website by storing information about your preferences and help us to estimate usage of the website. You may refuse to accept cookies by deactivating them on your browser, for more detail on how to do this visit http://www.aboutcookies.org/.

Cookies set by us

The Glyndebourne website sets cookies to allow our website to function and for us to let you log-in and purchase tickets and items from the shop. These ‘first-party’ cookies all expire when you close your browser.

Session Cookie

This session cookie (which starts with SESS…) allows us to know you are the same person when you move from one page to the next, for both users who are logged in and also for some users who have not logged-in.

Greeting (greeting)

When you log-in, we store a greeting (usually your name) so that you know you are logged in as the right person when you continue to browse around the website or continue onwards to purchase tickets or items from our shop.

Javascript Status (has_js)

Our website sets this cookie which stores if you have a JavaScript enabled browser (which allows us to add progress bars to operations which might take a long time to process).

Our ecommerce software (Magento) requires the following cookies:

guest-view

Stores the Order ID that guest shoppers use to retrieve their order status.

login_redirect

Preserves the destination page the customer was navigating to before being directed to log in.

mage-messages

Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper.

mage-translation-storage

Stores translated content when requested by the shopper.

product_data_storage

Stores configuration for product data related to Recently Viewed / Compared Products.

recently_compared_product

Stores product IDs of recently compared products.

recently_compared_product_previous

Stores product IDs of previously compared products for easy navigation.

recently_viewed_product

Stores product IDs of recently viewed products for easy navigation.

recently_viewed_product_previous

Stores product IDs of recently previously viewed products for easy navigation.

stf

Records the time messages are sent by the SendFriend (Email a Friend) module.

X-Magento_Vary

Configuration setting that improves performance when using Varnish static content caching.

Third-Party Cookies

We use suppliers who also set cookies on behalf of our website to provide certain features on the website and help us to review how our customers usage of the website, details of which we have included below along with links to their respective privacy policies which will detail how these suppliers use data they collect in more detail.

The following cookies are used when Google Analytics is fully enabled for your Magento installation. To disable these cookies for GDPR compliance, see: Google Analytics Settings for GDPR. To learn more, see: Google Analytics Cookie Usage on Websites.

Google Analytics Cookies

JavaScript Library: ga.js
COOKIE NAME

__utma

Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.

__utmt

Used to throttle request rate.

__utmb

Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.

_utmz

Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.

__utmv

Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.

Accepting or declining Cookies set by us:

Please be aware that if you do not accept Cookies you may not be able to use all aspects of our website, for example, to buy products from the online shop.. In these circumstances, should you still wish to purchase then please do call us on +44(0)1273 815033 and we will be happy to assist you over the telephone instead of via our website.

Lastly, please note that this policy does not cover any third party links contained within our website. We encourage you to read the privacy policies of those third parties when you link through to visit their website.

Contact details and updates

This information was correct at the time of writing (March 2019). We aim to keep this information as up-to-date as possible, but the cookies being set by some of our third-party suppliers may change over time without us noticing, so please review the respective privacy policies set out above.

If you want to contact us at any time in relation to this policy please do so at the following address:
Glyndebourne Enterprises Ltd
Glyndebourne
Lewes
BN8 5UU
Telephone Number: +44(0)1273 815033