Customer care

Our response to COVID-19

Though COVID-19 has forced Glyndebourne to cancel some Festival 2020 performances, the Glyndebourne Shop remains open online. We’ll continue to take your orders for as long as it’s safe to do so. Your health and wellbeing, and that of our staff, is of course our highest priority. We are continually updating our processes and procedures in line with the latest advice from Public Health England and have a series of extra measures in place to protect everyone’s safety, including:

To reduce the risk to employees who may still visit our site to dispatch orders, there is access to hand sanitisers, increased cleaning and rigorously enforced social distancing measures.

Our courier, DHL, have put into place extra hygiene precautions to ensure everyone's wellbeing. Safe deliveries to homes are essential during this period, and DHL take this responsibility extremely seriously. During these particularly challenging times, the well-being of customers, people and communities is of paramount importance. ‘Accepted at Delivery Point’ is now DHL’s standard offering to minimise physical contact between drivers and members of the public.

On arrival at the delivery address, DHL drivers will knock or ring the bell and will then step away to a safe distance. The driver will ask for the customer’s name, record ‘Accepted at Delivery Point’ into their scanner and take a photo of the premises confirming delivery.

Most importantly, we send our best wishes to you and your family. We sincerely hope that you are well, and thank you for your ongoing support.
Please note: we have temporarily suspended our click & collect service. Please contact us if you would like to arrange an alternative delivery method. Apologies for the inconvenience caused.

Telephone: +44 (0)1273 815033

Email: shop@glyndebourne.com

Postal Address:
Glyndebourne Shop
Glyndebourne
Lewes
East Sussex
BN78 5UU

Contact us online here

Please note that our phone line operates 24 hours a day, 7 days a week,
however it is staffed from Monday-Friday 9.30am-5.30pm.
Please leave a message with your name and telephone number and we will call you back.

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Jot us a note and we’ll get back to you as quickly as possible.